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FREQUENTLY ASKED QUESTIONS

Will my ticket expire?

Your ticket will be valid for one year after purchase.

I’m not 18, can i come?

No.

When should I expect delivery of my vouchers?

Dispatched via Royal Mail. Please allow 3 – 5 working days.

Do you hold sessions outside of London?

Sadly, no. Our still does not travel well.

Where can I buy Portobello Road Gin?

www.portobelloroadgin.co.uk.

Can I re­ order the gin I create?

Yes, online. We’ll keep the recipe and give you a code that’s unique to your creation.

What if I need to cancel?

As long as you give us 48 hours notice, you will be able to rebook another session.

What if I need a refund?

Refunds can be given in special circumstances. Please submit a request via email bookings@theginstitute.com

What should I do if I have more than 12 guests?

Contact us direct to enquire about bespoke packages.

Can I send gift vouchers to another address?

Yes. Please select the option for alternate shipping address during checkout.

Can I send tickets to individual addresses from a group booking?

Contact us direct to enquire about bespoke packages.

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